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Ultimate Steps to Quickly Tackle QuickBooks Not Responding Message

Posted by Chris Richardson on Jan 25, 2024 4:50:46 PM

QuickBooks Not Responding

An unresponsive application can be very frustrating for users, and the QuickBooks not responding message is one of the common errors related to this scenario. This error message can cause freezing issues while running important functions, and can occur due to some possible reasons, like damaged OS files or a damaged installation process. You can easily remove the QuickBooks has stopped working error by following the quick solutions below.

Are you finding it difficult to perform the given troubleshooting steps, or do these solutions seem too cumbersome to understand? If yes, then you can call our QB experts at 1-855-856-0042 to get immediate help with the unresponsive issues in the app.

QuickBooks Not Responding After Login: Main Reasons and Possible Scenarios

The following common causes and primary factors might be responsible for the QuickBooks Desktop has stopped working error -

  1. The Windows OS files might be damaged or corrupted, and these files might be missing from the PC while running QuickBooks.
  2. Essential files, like the QBWUSER.INI file, might be broken or damaged, and these files might be missing while running the registration process in QB.
  3. Your QuickBooks Desktop might not be correctly installed due to some damaged or corrupted installation files, which can cause access problems while running the functions.
  4. The QBW company file name might be longer than allowed, and it might contain special characters and spaces, which can lead to file access issues in the app.
  5. The hard-drive sectors might be damaged or corrupted, and the sectors might contain broken data or inadequate storage space for QB.

Effective Methods to Easily Rectify the Unable to Run QuickBooks Desktop Error

If your QuickBooks Desktop is not responding, you can perform the reliable steps below to tackle the error message -

Step 1 - Repair the Disk Sectors from the Properties Section of the C Drive

You can resolve the QB keeps stopping error by repair the hard disk sectors from the C drive.

  1. Open the C Drive by going to the Windows File Manager window and navigate to the Tools menu to select Properties.
  2. Click Check Now and choose the Automatically Fix File System Errors option, followed by hitting the Scan for Bad Sectors button.
  3. Lastly, select Start, and once the scan process completes, rerun QuickBooks to run the functions and check the status of the unresponsive issues.

Recommended To Read : Why Does My QuickBooks Keep Closing

Step 2 - Modify the INI File Name from the QB Folder of the File Manager Window

Issues while running the QB functions can be fixed by editing the INI file name from the Users section.

  1. Navigate to the QuickBooks Folder from the File Manager window and locate the INI file to edit the file name.
  2. Right-click the file name to add OLD to the extension by choosing the Rename button, followed by rerunning QuickBooks once the QBWUSER file name is edited.

Conclusion

The QuickBooks not responding error can be effectively rectified by following the troubleshooting steps above. If these solutions are unsuccessful in fixing the QB access problems, you can call our professional team at 1-855-856-0042 to get direct help with the error message.

You May Also Read: How To Fix This Company File Needs To Be Updated Error

Tags: unable to run quickbooks, quickbooks frozen, quickbooks quits unexpectedly